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In order to serve you better, we would require your help to provide us with various kinds of information.
Here, you will find an explanation of some of the reasons why we would request information from you, as well as how we obtain and use that information. Throughout this Privacy Policy, where we refer to your "personal information" means any information you provide to us about you. This includes your national registration identity card (NRIC) number, foreign identification number (FIN), passport number, name, postal address, and email address, date of birth and telephone number.
Customer relations
In order for a customer relations representative to respond to your questions or concerns, we may need personal information such as your name, email address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.
Contest
When you participate in a contest, we may ask for personal information in order for us to identify and verify the winner of our contest. Regardless the reasons we collect your personal information for, we promise only to use it in the ways set out in this Privacy Policy. By providing us with your personal information, you consent to us processing this personal information in one or more ways described in this Privacy Policy.
Information that we collect automatically:
Many web surfers are concerned about their privacy and the use of "cookies" on the Internet. Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system. The AV website uses cookies to remember your preferences. For example, the website may remember which page you viewed, to make your next visit more convenient. Nevertheless, cookies can be disabled or cleared in your web browser's Internet Options.
AV does not sell your personal information to any unconnected third parties.
Occasionally, we hire other companies to help us provide some services such as marketing assistance. We'll limit the personal information we give them, and they will only have access to your personal information for the purposes of performing such functions. They are strictly monitored by AV in order to make certain our customers' privacy is always protected.
The personal data you provide to us will enable us to facilitate purchases benefits:
If you provide any personal information to us you give us permission to contact you for marketing purposes, which may include messages via post, telephone, SMS or email.
The information you provide will enable us to (a) track your purchase records, (b) allocate rebates according to your purchase records, (c) update you periodically about relevant programs through which you may earn rebates, and; (d) update our profiling of customer preferences so that we may be able to serve you better.
We will ensure that we only send you messages that we think will be of interest to you - for instance, the dates of our in-store sales, details of special offers or information about new products and services. If you do not want us to use your personal information to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.
Storing your information and keeping it up to date: Out of sight, but never out of reach.
When you share your personal information with AV as a member, you will always have access to this information. Where you store a "Profile" on the website, you can amend the selected details stored in your account yourself. Alternatively, you can update, change or remove any personal contact information & residential address at any time by emailing us.
We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your personal information is secure is very important to AV.
As a member, you can also log in to update your contact number or addresses at any time. If you would like us to update your personal information, remove your name from our mailing list, or if you have any questions about AV's privacy policies or your personal information, simply contact us through our Customer Service at +65 6262 0402 or email to info@av.sg.
We will respond to your questions or concerns within 3 working days.
Occasionally, we may decide to change this Privacy Policy so we suggest that you review it periodically so you are aware of any changes.
By using this site, you consent to the above privacy policies.
