Returns:

• We accept returns within 7 days, subject to approval.
• Indent/ Pre-order items are non-returnable/ non-refundable/ non-exchangeable.
• Returned items must be in original condition with sealed condition, including tags, packing, booklets, and labels.
• It is preferred that customers use the same shipping box in which the items arrived.
• We require an RMA (see below for simple process to generate one online) for each item being returned.

NOTE: Orders from AV.sg can be returned at Our Store @  2 Gambas Crescent #06-21, Nordcom II, Tower 2 Singapore 757044 (RMA submission must be made prior to the return and approved)

Refunds:

• Refund will be issued to original payment method.
• 15% restocking fee will apply to some returns.
• You will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels. The shipping fee will be deducted from your refund or store credit.

Non-Returnable Items:

• Products with downloadable content, giveaways, and other items as noted on the product page cannot be returned for refund or store credit.
• Indent items and high value items are considered case by basis or otherwise taken as Non-Returnable items.

FAQ

• How can I make a return?

To return an item, you must have a Return Merchandise Authorization number (RMA).

For any questions about Wholesale orders, including returns, please email care@compaqs.com

• How can I request an RMA?

Enter the quantities you would like to return along with the reason, and follow any additional instructions.

After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, ship your package back to us at the following address:
2 Gambas Crescent #06-21, Nordcom II, Tower 2 Singapore 757044

Kindly place the barcode visible on the return packaging.

Do not hide the shipping label on the manufacturer's packaging. Securely package the returned product with an outer box. Suggest to use a shipment method which includes tracking.

If that's all too confusing, you can contact us at 6262 0402, Alternately, you can email us at info@av.sg

• How long do returns take to process?

Return processing can take up to 2 weeks.

If you have not received a refund after that time, please contact Customer Service with your RMA number for more information.

Shipping

For Self Collection, Please call our customer service hotline (+65 6262 0402) prior to coming down. Our store is located at 2 Gambas Crescent #06-21,
Nordcom II, Tower 2 Singapore 757044

Delivery/ self collection may take a longer time to reach you during this time and throughout campaigns and festive season.

All goods purchased from AV.sg can only be delivered to addresses within Singapore main island. We are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, Fisher Ports and etc.

We do not deliver outside Singapore or to post office boxes.

For products fulfilled by external vendors (Backorder), please refer to the individual product listing for more shipping information.

For more information, you may reach us via email to info@av.sg