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NOTE: Orders from AV.sg can be returned at Our Store @ 2 Gambas Crescent #06-21, Nordcom II, Tower 2 Singapore 757044 (RMA submission must be made prior to the return and approved)
To return an item, you must have a Return Merchandise Authorization number (RMA).
For any questions about Wholesale orders, including returns, please email firstname.lastname@example.org
Enter the quantities you would like to return along with the reason, and follow any additional instructions.
After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, ship your package back to us at the following address:
2 Gambas Crescent #06-21, Nordcom II, Tower 2 Singapore 757044
Kindly place the barcode visible on the return packaging.
Do not hide the shipping label on the manufacturer's packaging. Securely package the returned product with an outer box. Suggest to use a shipment method which includes tracking.
If that's all too confusing, you can contact us at 6262 0402, Alternately, you can email us at email@example.com
Return processing can take up to 2 weeks.
If you have not received a refund after that time, please contact Customer Service with your RMA number for more information.
|Shipping/Delivery Method||Cost||Lead Time||Delivery Period|
|Self Collection||Free||3 - 7 Working Days||Monday to Friday|
|Standard Shipping||Orders below $500 = $15||3 - 7 Working Days||Monday to Friday|
|Orders above $500 = FREE|
For Self Collection, Please call our customer service hotline (+65 6262 0402) prior to coming down. Our store is located at 2 Gambas Crescent #06-21,
Nordcom II, Tower 2 Singapore 757044
Delivery/ self collection may take a longer time to reach you during this time and throughout campaigns and festive season.
All goods purchased from AV.sg can only be delivered to addresses within Singapore main island. We are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, Fisher Ports and etc.
We do not deliver outside Singapore or to post office boxes.
For products fulfilled by external vendors (Backorder), please refer to the individual product listing for more shipping information.
For more information, you may reach us via email to firstname.lastname@example.org